Refund Policy

Refund & Cancellation Policy

Effective Date: January 1st 2026

This Refund & Cancellation Policy applies to all services purchased through this website from Elara (“we,” “us,” or “our”).

Because our services involve time-based research and analysis, please review this policy carefully before purchasing.

General Policy

All services are purchased in advance.

Refunds are limited due to the nature of research services.

By completing a purchase, you acknowledge and agree to this policy.

One-Time Research Services

This includes, but is not limited to:

Basic Asset Reports

Comprehensive Asset Reports

Custom Asset Research

Refund Eligibility

Before work begins:

A refund may be considered if a written cancellation request is received before research has started.

After work has begun:

No refunds will be issued once research, data review, or analysis has started.

Work is considered “started” once:

Intake information is reviewed, or

Research tools or records are accessed, or

Time is allocated to the project.

Subscription Services (Asset Monitoring)

Cancellation

Subscription services may be canceled at any time before the next billing cycle.

Cancellation prevents future charges but does not refund the current billing period.

Refunds

Subscription fees are non-refundable once billed.

No prorated refunds are provided for partial months.

Non-Refundable Circumstances

Refunds will not be issued for:

Dissatisfaction with findings or lack of results

Changes in client circumstances

Delays caused by incomplete or inaccurate intake information

Misunderstanding of service scope

Public or commercial records that are unavailable, incomplete, or inaccurate

Elara does not guarantee the discovery of specific assets or outcomes.

Refusal of Service

We reserve the right to refuse or discontinue service if:

The request is unlawful or inappropriate

The client misrepresents their authority or intent

Continued service would violate applicable laws or these policies

In such cases, refunds are at our discretion depending on work completed.

How to Request Cancellation or Refund Review

All requests must be submitted in writing through the website contact form.

Please include:

Name used at purchase

Service purchased

Date of purchase

Reason for request

Requests are reviewed on a case-by-case basis.

Final Determination

All refund decisions are final and made at the sole discretion of Elara.